30-day trial
We want you to be able to experience KLYN peacefully in your daily routine. Are you not satisfied? Then you can return the product within 30 days of receipt.
How returns work
Neem contact met ons op
Meld je retour aan via onze contactpagina of stuur een e-mail naar info@stayklyn.com.
Vermeld je gegevens
Stuur je ordernummer, naam, reden van retour en eventueel foto’s mee.
Wacht op retourinstructies
Wij sturen je de juiste retourinstructies zodat je het product goed kunt terugsturen.
Terugbetaling
Na ontvangst en controle wordt het bedrag meestal binnen 3 tot 5 werkdagen teruggestort.
30-day trial
You can return your order within 30 days of receipt. We ask that you return the product clean, complete, and carefully packaged.
Frequently Asked Questions
How many days do I have to return my order?
You have 30 days to return your order from the day of receipt.
Can I try KLYN first?
Yes, you can try KLYN for 30 days. Not satisfied? Then you can return the product within 30 days. We do ask that you return the product clean, complete, and with care.
Does the product need to be in its original packaging?
Yes, the product must be returned complete and in its original packaging.
Who pays for return shipping?
In the case of a normal return, the return costs are borne by the customer. For defective products, incorrect deliveries, or damage upon arrival, we naturally take responsibility.
How do returns work?
Please contact us via our contact page or by email before returning an item. We will then provide you with the return instructions.
How quickly will I receive my refund?
After your return has been received and checked, the purchase amount will usually be refunded within 3 to 5 business days via the same payment method.
Are there products that cannot be returned?
Products damaged due to misuse, returned incomplete, or showing clear signs of wear and tear may not be eligible for a refund.
What happens if a delivery is faulty, incorrect, or damaged?
Please take pictures of the product and its packaging and contact our customer service. If the problem was not caused by your own use, we will provide a suitable solution or replacement.
Question about your return?
Please contact us with your order number, name, and reason for return. We will then assist you further.